At present, we ship to U.S. addresses and all non-European Union countries. If shipping outside of the US, Buyer is responsible for all duties and fees after items have shipped.
FAQ
- Where does Button and Bug, LLC accept orders from?
- How do I place an order?
- How do I check on the status of an order?
- I am also in Darien, IL. Can I place an order and pick it up? I do not need it shipped.
- How will I know if my order is confirmed?
- How do I change or cancel an order once it is placed?
- Returns & Exchanges
- What forms of payment are accepted for online purchases?
- When I order online is my credit card information secure?
- How do I redeem a product discount coupon?
- Do I have to pay a sales tax?
- How is my order protected during shipment?
- When is my order shipped?
- Can I ship an order to a P.O. Box?
- Can I ship an order to multiple addresses?
- How much extra will priority shipping cost?
- When is my order shipped?
- How is my order packaged?
- What carrier do you use for free shipping?
Orders
- Where does Button and Bug, LLC accept orders from?
- How do I place an order?
- How do I check on the status of an order?
- I am also in Darien, IL. Can I place an order and pick it up? I do not need it shipped.
- How will I know if my order is confirmed?
- How do I change or cancel an order once it is placed?
- Returns & Exchanges
Where does Button and Bug, LLC accept orders from?
How do I place an order?
You can place your order online, 24 hours a day! Add products to your cart and check out.
How do I check on the status of an order?
You may check the status of your order by sending an email at support@buttonandbug.com.
I am also in Darien, IL. Can I place an order and pick it up? I do not need it shipped.
Yes you can. Please send us an email at Support@buttonandbug.com.
How will I know if my order is confirmed?
If you provided a valid email address during the checkout process, you will receive an email after your order is placed. This email confirms that we have received your order and are processing your order. Keep this email for your records because it contains your order number and can be used for receipt purposes. If you did not receive it and it has been an hour after purchase, please check your spam/junk folders.
How do I change or cancel an order once it is placed?
If you have submitted an order and wish to change or cancel it, contact customer service at support@buttonandbug.com. You will receive a refund or credit after the product has been returned and processed. Refunds will be issued based on the original form of payment.
Returns & Exchanges
What is Button and Bug, LLC's Return Policy?
Please note, many of our products are not eligible for return. Refer to the product page for the item’s return policy. Thank you for understanding, due to the nature of some products returns are not possible.
Standard Return Policy: If you are not completely satisfied with a Button and Bug purchase or gift for any reason, please reach out to support@buttonandbug.com regarding your issue within 7 days of delivery. We accept the return of products purchased from Button and Bug for up to 10 days after purchase. Returns are refunded in the method of original payment.
Please include in your email the following information to speed up processing:
Your name, address
Your daytime phone number, in case we have questions
A list of the product(s) and why you are returning the product(s) with photos or video of the issue
All return packages must be shipped using a service that tracks packages, such as with UPS, FedEx or USPS (ask for services that have tracking options). Then you can use the service provider’s online tracking system to know when we have received your package.
Please allow a minimum of 14 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return credit. We’ll notify you via email once we’ve received and processed the returned product(s). We’ll credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.
NOTE: We’re sorry, but we do not credit shipping costs for returned orders. Nor can we accept returns on custom orders or imperfect orders.
Payments & Transactions
- What forms of payment are accepted for online purchases?
- When I order online is my credit card information secure?
- How do I redeem a product discount coupon?
- Do I have to pay a sales tax?
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express, and Discover credit cards and online gift certificates. We also accept Paypal.
Please note: We do not accept credit cards issued from a bank outside of the United States. We also do not accept American Express Gift Cards, Visa Gift Cards, or MasterCard Gift Cards at this time.
When I order online is my credit card information secure?
Providing a safe and secure environment for your order information is our top priority. Button and Bug, LLC protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. SSL technology encrypts data allowing only Button and Bug, LLC to decode your information and helps to create a secure environment for transactions on the internet.
To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others.
How do I redeem a product discount coupon?
Shop on www.buttonandbug.com and select the products you want to buy.
When you’re ready to checkout, click “Shopping Cart.”
Proceed through the checkout.
Enter your Coupon Code (codes are case sensitive) on the Payment page or the Review Your Order page and click “Apply.”
Do I have to pay a sales tax?
Yes, Button and Bug is located in Illinois which requires sellers to collect sales tax on all orders regardless of where the buyer is located. We apologize for any inconvenience.
Shipping
- How is my order protected during shipment?
- When is my order shipped?
- Can I ship an order to a P.O. Box?
- Can I ship an order to multiple addresses?
- How much extra will priority shipping cost?
- When is my order shipped?
- How is my order packaged?
- What carrier do you use for free shipping?
How is my order protected during shipment?
Fresh product is carefully placed into a gold gift box, secured into place with a clear glassine liner, topped off with the gold box lid and then packaged in a secure cardboard shipper box.
When is my order shipped?
Standard shipping and processing: most orders are shipped from Darien, IL and will be shipped out 1-2 weeks from when the order was placed. Items with longer processing times will be listed in their product description. All items from an order will be shipped together and cannot be split up.
Can I ship an order to a P.O. Box?
Yes, we can ship to P.O. Box.
Can I ship an order to multiple addresses?
Yes, while checking out there is a multiple ship to option. Just choose your quantity and enter the recipients’ information.
How much extra will priority shipping cost?
Upgraded shipping options, next day air, second day air and three day select are available for all products. Costs depend on order size, ship to address and shipping method selected.
When is my order shipped?
Standard shipping and processing: most orders are shipped from Darien, IL approximately 1-2 weeks from receipt of your order unless otherwise noted.
How is my order packaged?
Your order will come to you in a padded mailer or standard cardboard box. We wrap any of our inserts that can be damaged from bumps in shipping with a Styrofoam wrap to insure their safety. We can also arrange local pick up as an option.
What carrier do you use for free shipping?
Button & Bug reserves the right to pick between USPS & UPS based on shipping rates to your location from Darien, IL. If you have a specific request, please put it in the order notes.